HomeCentris of Baltimore Receives Provider of Choice Awards
We are very proud to announce that HomeCentris Personal Care of Baltimore has received the 2021 Best of Home Care® – Provider of Choice Award from Home Care Pulse. This award is based on monthly client satisfaction scores gathered by Home Care Pulse. The award is only granted to the top-ranking home care providers, based on monthly client and caregiver satisfaction scores gathered by Home Care Pulse. HomeCentris is now ranked among a small handful of home care providers across the country who have proven their ability to provide the highest quality care to clients.
“We want to congratulate HomeCentris Personal Care on receiving the Best of Home Care – Provider of Choice Award,” said Erik Madsen, CEO of Home Care Pulse. “Since the award is based on real, unfiltered feedback from clients, HomeCentris has proven its dedication to client satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”
Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback.
“I am so proud of our Baltimore team. The Provider of Choice Award demonstrates their dedication to providing excellent in-home care,” says Matthew Auman, CEO of HomeCentris. “These are independent surveys from Home Care Pulse. They have been very helpful in understanding how we can improve our service to both clients and employees. Month after month, the Baltimore team has worked with the surveys and improved the way they support our clients. I’m grateful to our clients and employees who have responded to these surveys. These awards show that we have listened and are now a provider of choice in the Baltimore area.”
Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings and detailed feedback from clients and caregivers to ensure the best in-home care can be provided. With their results, agencies can identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “We’re thrilled to recognize HomeCentris as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”
To find out more about HomeCentris of Baltimore and its commitment to excellence, please visit our Website or call 410-486-5330.